Thank you for ordering our products at Nihao Dropshipping.
If, for any reason, You are not completely satisfied with a purchase. We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
All return requests must be authorized by our customer service before shipping to our distribution center. Please read our return policy below first.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned::
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should not send the Goods before submit a return request to customer service to obtain the return address.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
(1) Please contact us first to request a return, explain the problem in detail and provide photos or videos of the defective product.
(2) Return the products in the state your customer received them to our distribution center.
(3) Provide tracking number / URL / return shipping fees/ shipping receipt / logistics information image for returned packages to us.
(4) Refunds are processed within 3-5 business days after your item(s) are received at our Distribution Center.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
By visiting this page on our website: https://www.nihaodropshipping.com/about/contact-us